The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients.
The Coach House’s mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client’s/families’ recommendations.
Our Core Values
Our Service Users are the HEART of our Home.
Honesty, fairness and truthfulness are promoted in aspects of care.
Equality and diversity are embedded throughout the home.
Accountability safeguards our service users through excellent care, ensuring safety & well-being is upheld
Respect the individual and treat everybody the way we would like to be treated
Teamwork empowers the delivery of consistent high-quality
Our Mission
To provide personalised quality social care to all our service users through continuous training and education of staff in all aspect of service delivery whilst striving to act on all client recommendations.
The Coach House takes pride in providing quality care to our service users by offering a serene, warm and nurturing environment to everyone
Our Vision
Our goal is to provide a positive and enriching experience for all residents, whether they are with us for long-term or respite care.
We are dedicated to helping them make the most of their time here. Through a comprehensive range of facilities and a team of highly skilled staff, we empower residents to maximize their independence while upholding dignity, ensuring privacy, supporting choice, and promoting personal fulfillment—all while safeguarding their rights.
By prioritizing these core values, we are committed to delivering a consistently high standard of care to all residents.
The Coach House is a home for the elderly aged 60 and above and specialises in individuals who suffer from Dementia and Mental Health.
For over 20 years, the current owners have run The Coach House as a residential care facility.
In the last 10 years, a specialised unit was built to expand capacity, allowing us to care for up to 61 residents.
Our Care Home is dedicated to dementia care, offering a range of services from independent living to personalized one-on-one support when needed
Features
Ideal Setting
Our residence combines elegance and security in a tree-lined residential area within walking distance of shops, a post office, public transportation, and other local amenities.
The new unit has been thoughtfully designed to meet the needs of our residents, featuring a variety of colour schemes in bedrooms and lounges to provide mental stimulation and a welcoming environment.
We offer comfortable living arrangements, quality care, and leisure facilities in an ideal environment, suitable for retirement, recuperation, or daily relaxation.
Our accommodation includes a variety of single-room options, complemented by inviting lounges and a quiet room for relaxation. The unique needs of older adults are carefully integrated into our design, with coordinated colours and thoughtfully chosen, comfortable furnishings. These elements are paired with essential security features to ensure a safe and pleasant environment.
Each room provides a secure and homely atmosphere, featuring central heating and private en-suite facilities. To enhance comfort, bathrooms and showers are equipped with specialized features for residents who may require additional assistance.
Accommodation
CCTV and Recording Policy
Our facility uses CCTV in communal areas in accordance with our home’s policy. This system is also employed for training purposes, allowing us to review and reflect on incidents, ensuring continuous improvement and safety for our residents and staff. All recordings are securely maintained as per policy guidelines, with appropriate consents obtained from residents or their family members when necessary.
We work closely with district nursing teams, community psychiatric services, dental nurses, local doctors, and a medication management team to provide comprehensive support to our residents. In partnership with our local psychiatrist, we deliver specialized support, particularly for residents with dementia, to ensure they receive the best possible care.
Collaborative Healthcare
Record Keeping and Compliance
Our records are carefully maintained, and we adhere strictly to GDPR regulations. When required, information may be shared with other healthcare professionals, ensuring that Caldicott principles are observed at all times to protect residents’ privacy.
Our home utilises an electronic medication management system (Omnicell) ensuring safe and efficient handling of prescriptions.
Medication Management
Communal Areas
We offer quiet lounges and a communal dining area where residents can socialize and enjoy their meals together. Residents are encouraged to join others during meal times to foster a sense of community. The lounges provide serene views of the gardens, and residents have access to a variety of television and radio programs for entertainment.
Our facility provides a range of engaging activities tailored to each resident’s preferences. Individualized, one-on-one activities are a core part of our daily routine, ensuring personalized interaction and enjoyment. Additionally, our weekly program offers a variety of group activities in a welcoming and supportive environment, allowing each resident to choose activities that resonate with them.
Personalized and Engaging Activities
Compassionate and Skilled Staff
Our team is dedicated to creating a warm, supportive atmosphere, with a focus on attentive and compassionate care. All staff members are highly trained to provide the highest standard of service, fostering a nurturing environment that promotes residents’ well-being and comfort.
Our inside and outside space provides a safe and serene environment for walks into the local village, outside seating for relaxation. We have a dedicated walking corridor and extra communal spaces for activities; these spaces are ideal for residents with diverse needs, including those requiring specialized support.
Beautiful, Accessible Outdoor Spaces
Promoting Choice and Fulfilment
Our goal is to empower residents to live fulfilling lives by offering choices that suit their individual lifestyles. Our in-house kitchen team prepares daily selections of wholesome, nutritious meals using fresh ingredients, with options to accommodate special dietary needs. Residents can also enjoy a variety of treats, including cakes, biscuits, and fresh fruit.
We believe that the happiness and well-being of our residents are directly tied to the dedication and expertise of our team. Each staff member is carefully selected, undergoing comprehensive training and continuous professional development to ensure excellence in all aspects of care and service delivery.
Dedicated and Skilled Staff
Commitment to Quality and Collaboration
To maintain high standards, we have regular in-house meetings and collaborates with other disciplinaries for ongoing training initiatives. We conduct regular supervision and appraisals to uphold quality assurance, ensuring our care meets and exceeds expectations.
Our staff is available around the clock, providing attentive care that respects each resident’s pace and promotes independence. Our approach is centred on dignity, safety, and respect, aiming to create a comfortable and supportive environment for all.
Supportive, Respectful Care
A Passion for Service
We are deeply committed to delivering essential, compassionate and person-centred care to our aging community. Our team takes pride in making each resident’s life comfortable, meeting their needs and preferences with the utmost respect and dedication.
